Nitcraft’s Shop Policies

 

 

Welcome

Hello and welcome to my shop Nitcraft. In my shop you will find knit, crochet and collaged products. Both for baby and adults. I handmake and design all of my products, they are made with a lot of thought,care and work hours. The results are lovely as they all have that ‘something different’ about them and they make for thoughtful gifts for that special person.Each blanket I make is one of a kind and I never make the same picture design again so your purchase is very unique,making it a very special item both to give and receive.  

Payment

Payment accepted is by all major credit and debit card’s via paypal. Please make payment as soon as possible after placing your order. Payment is expected within 48 hours of purchase..  

Shipping

Items will be posted within 3 business days of reciept of payment. (unless custom made to order) and I will retain proof of posting. Please note I am unable to post on Saturdays,Sundays, UK Public Holidays or due to unexpected events such as postal strikes.Please note that I cannot be held responsible for delays once the package has gone into the postal system e.g postal strike or busy christmas period when delivery is always slower. For custom made orders I will give you a time frame of completing the order and dispatching at the time of ordering.. Most of my items are sent via Royal Mail second class recorded and also overseas Airmail via Royal Mail.Should you wish to upgrade to a tracking service please contact me before purchasing as it will incur revised postal charges. All of my blankets are sent with tracking and signed for first class postage. Please note that orders placed outside of the E.U may be liable for duty/import taxeson delivery,this is completely out of my control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the resposibility of the person the package is addressed to. Please note that shipping outside of the U.K may take longer, up to as much as 6 weeks. Normally it can be very quick 2-3 working days Europe 3-7 working days to the US/Austrailia/New Zealand/Japan etc. If you have not received your order within 25 days please contact me so I can start the claims process. I can not be held responsible for undelivered packages due to discrepancies in etsy delivery addresses. If you need the item delivered to a different address to your etsy address please let me know by etsy conversation …   Thankyou.  

Refunds and Exchanges

I feel sure you will be delighted with your purchase but in the unlikely event that you are unhappy I am happy to refund within 14 days after your reciept of the item. The refund would include the shipping cost.. The customer will be responsible for the return shipping costs.The customer will be refunded upon my reciept of the returned item in the condition it was originally posted in. Custom made items are non-refundable. Custom orders are non-refundable.  

Additional Policies and FAQs

All of my items are packaged with tissue paper and wrapping or special bag so they are ready for gift presentation. Please note my descriptions of my products are as accurate as possible. All sizes are listed as approximate even though they are measured before hand. Photographs are as accurate as possible and colours may have a slight difference on individual computers. All of my products are handmade with a lot of care to detail in a clean smoke free enviroment.I want you to be happy with your purchase and you are always welcome to open up a conversation on etsy with me with any queries at all. I am always pleased to be of help. All of my crochet baby picture blankets are made to a high standard and quality finnish.The addition of the picture, is parts made in the same acrylic wool then stitched onto the blanket securely, with baby’s safty in mind. The parents are responsible for ensuring babie’s safty should part or all of the picture become detatched from the blanket. I will not be held responsible in the unlikely event of this occurrance.  

Seller Information

If you require any further advise or information please contact me via Etsy conversations. Or you may contact me HERE!

  Thankyou  

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